Leveraging Different Perspectives to Solve Shipping Damage Issues

Smithers was recently approached by a metal shelving manufacturer experiencing recurring product damage and retailer chargeback challenges. The manufacturer was looking for a solution for what they believed to be clamping damage. The experts at the Smithers package and distribution testing laboratory in Lansing, Michigan leveraged their experience and technical knowledge to conduct a root cause analysis study that uncovered an entirely different cause than the manufacturer expected.

This case study presents a comprehensive analysis of the problem and potential contributors. Contents include:

A detailed overview of the operational change that caused the product damage issue and why the change was made in the first place, as well as the associated costs.
The differences between slip sheets and clamp handling in a warehouse environment and why manufacturers and retailers choose one or the other.
An exploration of the client’s initial theory regarding the root cause of the issue: clamp damage.
Smithers’ approach to root cause analysis, the specific packaging and distribution tests we conducted in the lab to investigate, and the findings we uncovered.
The manufacturer’s choices regarding next steps, including financial implications to consider when making a decision.
The importance of conducting a root cause analysis before making major decisions regarding package design, shipping, and warehouse handling methods.

The study includes real images of the product damage that occurred in the field and the damage Smithers was able to replicate in the laboratory.

The study is available for free, for immediate download and distribution. To access a copy, fill out the form below.